Shift Supervisor/Concierge

Volunteers of America-Greater New York; New York (NY); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America‑Greater New York seeks a Shift Supervisor/Concierge to support families at the Pugsley Hotel Family Shelter in the Bronx. You will greet clients, coordinate non-clinical needs, supervise front desk staff, and help with safety, transport, and daily program activities.

You will ensure proper documentation, crisis response, and incident reporting while prioritizing client rights and safety. Enjoy a comprehensive benefits package and opportunities for growth.

Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
• Perform related tasks as needed.

Skills

Professional communication

Spanish language

Education

High school diploma or GED

Job description

Volunteers of America‑Greater New York (VOA‑Greater New York) is a leading anti‑poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission‑driven team, we invite you to explore this opportunity.

Position: Shift Supervisor/Concierge

The Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non‑clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules.

Pugsley Hotel Family Shelter is located in Bronx and serves families experiencing homelessness. To learn more about Volunteers of America‑Greater New York, copy and paste this link into your browser: https://www.voa-gny.org/our-services

Location: Bronx, NY 10462

Minimum Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish‑speaking clients preferred.

Certifications

That are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Food Handler's Safety Certification

Shift Supervisor Principal Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
• Perform related tasks as needed.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well‑being, and personal growth. Full‑time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And many more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.