Brokerage Client Support Specialist

Truist; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401k plan

Paid vacation (10 days)

Paid sick days (10 days)

Paid holidays

Defined benefit pension plan

Restricted stock units (RSUs)

Deferred compensation plan

Job summary

Truist in Raleigh, NC is seeking a detail-oriented Financial Services Assistant to support Financial Advisors with client servicing, research, trades, and administrative tasks. This in-office role focuses on accuracy and timely responses to client inquiries.

You will schedule meetings, manage calendars, enter data in Salesforce, prepare financial plan materials, and assist with new account paperwork while maintaining compliance and high professional standards.

Qualifications

• Bachelor's degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of the features and attributes of annuity products.
• FINRA SIE, Series 7 and Series 66 licenses (candidates can obtain within 365 days).
• Exceptional telephone skills and the ability to interact with clients professionally.

Responsibilities

• Assist Financial Advisors in servicing clients including preparing financial plans, conducting investment research and completing client trades and transactions.
• Receive and place orders as directed from Financial Advisor and assigned clients; respond to queries about market information, quotes, and order features.
• Process corporate actions requiring licenses, such as tender offers and rights exercises.
• Schedule and confirm client appointments, enter data in SalesForce, prepare meeting agendas and summaries, and handle routine client correspondence.
• Manage the financial advisor's calendar to maximize productivity and minimize travel time.
• Maximize sales opportunities by contacting potential investment clients based on internal/bank leads.
• Provide operational guidance to Financial Advisors on systems navigation and document fulfillment.
• Ensure new business paperwork is accurately submitted, including forms and signatures.
• Mitigate risk through authentication of client calls and high-risk transactions.
• Maintain a professional environment and positive impression.
• Submit and process operational requests such as funds distributions, deposits, journals, ACATs, and account updates.
• Coordinate with the Advisor on reports and ensure issues like insufficient funds are addressed.
• Assist with branch location needs as needed.

Skills

Telephone skills

Time management

Communication skills

Attention to detail

Microsoft Office

Education

Bachelor's degree or equivalent experience

Bachelor's degree in business, finance or related

Tools

Microsoft Office

Job description

Truist in Raleigh, NC is seeking a detail-oriented Financial Services Assistant to support Financial Advisors with client servicing, research, trades, and administrative tasks. This in-office role focuses on accuracy and timely responses to client inquiries.

You will schedule meetings, manage calendars, enter data in Salesforce, prepare financial plan materials, and assist with new account paperwork while maintaining compliance and high professional standards.