Brokerage Client Success Specialist

Truist; Columbia (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid vacation

Life insurance

Job summary

Truist in Columbia, MD is seeking a Financial Administrative Assistant to support Financial Advisors with client servicing, planning, and administrative tasks. You will prepare financial plans, conduct investment research, and process trades while maintaining data in Salesforce and coordinating meetings.

The role emphasizes calendar management, sales support, and compliance, with base salary in a typical range and eligibility for incentive pay.

Qualifications

• Bachelor's degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• FINRA SIE, Series 7 and Series 66 licenses.
• Exceptional telephone skills and the ability to appropriately interact with clients of all experience levels regarding securities transactions and brokerage accounts.
• Effective time management skills.
• Ability to communicate effectively and professionally with clients, managers and other teammates.
• Ability to evaluate, assimilate and utilize detailed and complex written and verbal technical information.
• Ability to work in a self-directed fashion.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Responsibilities

• Assist Financial Advisors in servicing clients including preparing financial plans, conducting investment research and completing client trades and transactions.
• Receive and place orders as directed from Financial Advisor and assigned clients.
• Process corporate actions where a license is warranted, such as tender offers, optional dividends and the exercise of warrants and rights.
• Schedule and confirm client appointments, enter data in Salesforce, create meeting agendas and summaries, prepare/coordinate marking events and perform general administrative functions.
• Manage the financial advisor's calendar to maximize the appointments' productivity by minimizing travel time and anticipating the time frame required for presentation and answering of questions.
• Maximize sales opportunities by contacting potential investment clients based on internal and bank leads.
• Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment.
• Ensure new business paperwork is accurately and successfully submitted.
• Mitigate risk through appropriate authentication standards.
• Maintain a professional environment and create a positive impression.
• Submit and process certain operational requests as instructed by the Financial Advisor and/or client.
• Work in coordination with the Financial Advisor to ensure certain reports are reviewed and addressed.

Skills

Exceptional telephone skills

Time management

Professional communication

Self-directed

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

Truist in Columbia, MD is seeking a Financial Administrative Assistant to support Financial Advisors with client servicing, planning, and administrative tasks. You will prepare financial plans, conduct investment research, and process trades while maintaining data in Salesforce and coordinating meetings.

The role emphasizes calendar management, sales support, and compliance, with base salary in a typical range and eligibility for incentive pay.