Brokerage Client Services Associate

Truist; Cockeysville (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan

Paid time off

Job summary

Truist is seeking a capable Administrative Assistant to support Financial Advisors by handling client servicing, preparing plans, and conducting investment research. You will process trades, manage schedules, and coordinate client communications while ensuring accurate account documentation and compliance with authentication procedures.

The role emphasizes proactive sales support, data entry in Salesforce, and collaboration with advisors to maximize productivity.

Qualifications

• Bachelor's degree or equivalent experience required.

Responsibilities

• Assist Financial Advisors in servicing clients including preparing financial plans, conducting investment research and completing client trades and transactions.
• Receive and place orders as directed from Financial Advisor and assigned clients; reply to queries regarding market information, quotes, news, and trading features.
• Process corporate actions where a license is warranted (tender offers, optional dividends, warrants and rights).
• Schedule and confirm client appointments, enter data in Salesforce, create agendas and summaries, coordinate marking events, and perform general administrative tasks.
• Manage the Financial Advisor's calendar to maximize productivity and minimize travel time.
• Maximize sales opportunities by contacting potential investment clients based on internal/bank leads.
• Provide operational guidance to Financial Advisors on systems navigation and document fulfillment.
• Ensure new business paperwork is accurately submitted (forms, signatures, submission and follow-up of account docs).
• Mitigate risk through authentication standards for client calls and high-risk transactions.

Skills

Securities industry experience

FINRA licenses (SIE/Series 7/66)

Telephone skills

Time management

Client communication

Self-directed work style

MS Office proficiency

Knowledge of securities markets

Annuity products knowledge

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

Truist is seeking a capable Administrative Assistant to support Financial Advisors by handling client servicing, preparing plans, and conducting investment research. You will process trades, manage schedules, and coordinate client communications while ensuring accurate account documentation and compliance with authentication procedures.

The role emphasizes proactive sales support, data entry in Salesforce, and collaboration with advisors to maximize productivity.