Brokerage Client Success Associate

Truist; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k plan

Vacation time (10 days)

Sick days (10)

Paid holidays

Job summary

Truist in Orlando is seeking an in-office Financial Advisor Support Assistant to handle administrative tasks and client servicing when the Financial Advisor is unavailable.

You will assist with preparing financial plans, processing trades, data entry in Salesforce, and scheduling. You’ll help maintain client records, manage calendars, and support outreach to potential investment clients while ensuring a professional client experience.

Qualifications

• Bachelor's degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of annuity products features and attributes.
• FINRA SIE, Series 7 and Series 66 licenses (or ability to obtain within 365 days).
• Strong telephone and client interaction skills.
• Effective time management and professional communication abilities.
• Proficiency with Microsoft Office.

Responsibilities

• Assist Financial Advisors in servicing clients including preparing financial plans, conducting investment research and completing client trades and transactions.
• Receive and place orders as directed from Financial Advisor and assigned clients; answer queries on market information and order features.
• Process corporate actions requiring licensing when warranted.
• Schedule and confirm client appointments; enter data in Salesforce; prepare meeting agendas and summaries; coordinate events and routine correspondence.
• Manage the Financial Advisor's calendar to maximize productivity and minimize travel time.
• Maximize sales opportunities by contacting potential investment clients based on leads and product knowledge.
• Provide operational guidance to Financial Advisors on systems navigation and document fulfillment.
• Ensure new business paperwork is accurately submitted and follow-up on new account documentation.
• Mitigate risk through authentication standards and high-risk transaction controls.
• Maintain a professional environment and positive impression.
• Process operational requests such as funds distributions and account updates.
• Collaborate with Advisors to review reports and address issues like insufficient funds.
• Assist with branch location needs as needed.

Skills

Telephone skills

Microsoft Office

Effective communication

Time management

Education

Bachelor's degree or equivalent experience

Bachelor's degree in business, accounting, finance, banking or equivalent education

Job description

Truist in Orlando is seeking an in-office Financial Advisor Support Assistant to handle administrative tasks and client servicing when the Financial Advisor is unavailable.

You will assist with preparing financial plans, processing trades, data entry in Salesforce, and scheduling. You’ll help maintain client records, manage calendars, and support outreach to potential investment clients while ensuring a professional client experience.