Brokerage Client Services Associate – Advisor Support

Truist; Frederick (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Truist in Frederick, MD is seeking an in-office Financial Services Assistant to support Financial Advisors with administrative and client servicing when Advisors are unavailable.

This role involves scheduling, data entry in Salesforce, preparing client correspondence, processing trades, and helping with new account documentation to ensure accurate, compliant service.

Strong communication, organization, and attention to detail are essential in a busy team environment at our Frederick office.

Qualifications

• Bachelor’s degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of annuity products.
• FINRA SIE, Series 7 and Series 66 licenses or ability to obtain within 365 days.
• Excellent phone skills and client interaction.
• Proven time management and self-directed work.
• Proficiency in Microsoft Office products.
• Strong communication with clients and teammates.

Responsibilities

• Assist Financial Advisors in servicing clients, preparing plans, and processing trades.
• Receive and place orders; respond to market queries and trade features.
• Process corporate actions requiring a license.
• Schedule appointments, enter data in Salesforce, prepare meeting materials.
• Manage the advisor’s calendar to maximize productivity.
• Identify sales opportunities based on leads and client attributes.
• Guide Advisors on systems, document fulfillment, and compliance checks.
• Prepare and submit new account paperwork with signatures.
• Authenticate calls for high-risk transactions and maintain security.
• Maintain professional office environment and handle operational tasks.

Skills

Telephone skills

Time management

Communication skills

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Bachelor’s degree in business/finance/banking or related training

Tools

Salesforce

Job description

Truist in Frederick, MD is seeking an in-office Financial Services Assistant to support Financial Advisors with administrative and client servicing when Advisors are unavailable.

This role involves scheduling, data entry in Salesforce, preparing client correspondence, processing trades, and helping with new account documentation to ensure accurate, compliant service.

Strong communication, organization, and attention to detail are essential in a busy team environment at our Frederick office.