Brokerage Client Service Associate — Advisor Support & Trades

Truist; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid vacation

Paid holidays

Sick days

Job summary

Truist is seeking a dedicated in-office professional to support Financial Advisors in Orlando. You will assist with client servicing, plan preparation, research, and brokerage transactions, while coordinating schedules and maintaining client records.

Responsibilities include handling orders, responding to market queries, admin tasks in Salesforce, and supporting new account onboarding with signatures and filings. A strong focus on accuracy, compliance, and client service is essential.

Qualifications

• Bachelor's degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of the features and attributes of annuity products.
• FINRA SIE, Series 7 and Series 66 licenses. (Candidates that are partially licensed will be considered and can obtain the additional licenses during employment).
• Exceptional telephone skills and the ability to appropriately interact with clients of all experience levels regarding securities transactions and brokerage accounts.
• Effective time management skills.
• Ability to communicate effectively and professionally with clients, managers and other teammates.
• Ability to evaluate, assimilate and utilize detailed and complex written and verbal technical information.
• Ability to work in a self-directed fashion.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Responsibilities

• Assist Financial Advisors in servicing clients including preparing financial plans, conducting investment research and completing client trades and transactions.
• Receive and place orders as directed from Financial Advisor and assigned clients. Reply to queries regarding general market information such as quotes and news, as well as trading and order features such as GTC expiration dates and settlement.
• Process corporate actions where a license is warranted, such as tender offers, optional dividends and the exercise of warrants and rights.
• Schedule and confirm client appointments, enter data in SalesForce, create meeting agendas and summaries, prepare/coordinate marking events and perform general administrative functions such as answer and return calls, manage the expense report process, prepare routine client correspondence and perform maintenance of client records.
• Manage the financial advisor's calendar to maximize the appointments' productivity by minimizing travel time and anticipating the time frame required for presentation and answering of questions.
• Maximize sales opportunities by contacting potential investment clients based on internal and bank leads. Use product and industry knowledge to identify existing client, account, and product attributes that present sales potential.
• Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment.
• Ensure new business paperwork is accurately successfully submitted. This includes preparing forms to be presented to clients, obtaining appropriate signatures, submission and follow-up of new account documentation.
• Mitigate risk through appropriate authentication standards. This includes the authentication of incoming and outgoing client calls. Required to perform authentication callbacks for high risk transactions, such as third party distributions, profile changes and wires.
• Maintain a professional environment and create a positive impression.
• Submit and process certain operational requests as instructed by the Financial Advisor and/or client. These may include: funds distributions, deposits of checks, journals, client and account updates, ACAT initiation and other operational tasks.
• Work in coordination with the Financial Advisor to ensure certain reports are reviewed and addressed, such as insufficient funds for periodic distributions and RMDs not met.
• May assist with physical branch location needs, such as opening, closing, general requests for maintenance or service.

Skills

Telephone skills

Time management

Communication

MS Office

Securities knowledge

Education

Bachelor's degree or equivalent experience

Bachelor's degree in business, accounting, finance, banking or equivalent education

FINRA SIE, Series 7, Series 66 licenses

Tools

Salesforce

Job description

Truist is seeking a dedicated in-office professional to support Financial Advisors in Orlando. You will assist with client servicing, plan preparation, research, and brokerage transactions, while coordinating schedules and maintaining client records.

Responsibilities include handling orders, responding to market queries, admin tasks in Salesforce, and supporting new account onboarding with signatures and filings. A strong focus on accuracy, compliance, and client service is essential.