Brokerage Client Care Specialist

Truist; Orlando (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

Truist in Orlando, FL is seeking a Brokerage Service Representative to join the Investment Client Care team. You will provide service support via phone to self-directed brokerage clients and Financial Advisor accounts, handling inquiries and coordinating with management for resolution.

The role requires FINRA licenses (7 and 63/66) or the ability to obtain them during employment, strong communications, and experience with brokerage software such as WealthScape.

Qualifications

• FINRA Series 7 and Series 63 or 66 required; able to obtain missing licenses during employment.
• Proficient in written and verbal communications.
• Experience in a high-volume call center or fast-paced work environment.
• Proficient with Microsoft Office and basic computer applications.
• Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, Channelink.
• High school diploma or equivalent; bachelor's degree preferred.

Responsibilities

• Provide service support via phone to self-directed brokerage clients and Financial Advisor accounts.
• Refer more complex issues to management for guidance and resolution.
• Research account and transaction records to resolve discrepancies and answer questions.
• Conduct outbound calls for follow-up and resolution.
• Assist clients with completing investment forms, transferring funds, and distributions.
• Answer inquiries related to tax documents, trade confirmations, and monthly statements.
• Serve as primary contact for Digital Investment platform questions (WealthScape).
• Refer investment opportunities to internal Client Advisory Center when aligned with clients' needs.
• Maintain knowledge of FINRA regulations and continuing education requirements.
• Advocate for the client while balancing risk.

Skills

FINRA Series 7

Series 63/66

Communication skills

Call center experience

Microsoft Office

WealthScape

Advisor Desktop

Cashiering

SNAP

Channelink

Education

High school diploma or equivalent

Bachelor's degree in banking/business

Tools

Microsoft Office

WealthScape

Advisor Desktop

Cashiering system

SNAP

Channelink

Job description

Truist in Orlando, FL is seeking a Brokerage Service Representative to join the Investment Client Care team. You will provide service support via phone to self-directed brokerage clients and Financial Advisor accounts, handling inquiries and coordinating with management for resolution.

The role requires FINRA licenses (7 and 63/66) or the ability to obtain them during employment, strong communications, and experience with brokerage software such as WealthScape.