Brokerage Client Care Specialist

Truist; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Vacation days

Sick leave

Paid holidays

Job summary

Truist in Charlotte, NC is seeking a Brokerage Service Representative to join our Investment Client Care team on-site. This role supports self-directed brokerage clients and Financial Advisor accounts by answering inquiries with professionalism and accuracy, while helping clients move funds and complete forms.

You will research account records, handle transfers, and provide documentation on client activity, with outbound follow-up calls as needed, and maintain knowledge of FINRA regulations.

Qualifications

• Hold FINRA Series 7 and Series 63/66 or be able to obtain them during employment.
• Proficiency in written and verbal communications.
• Proficient using basic computer applications such as Microsoft Office.
• Two+ years of call center or high-volume, fast-paced experience.
• Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, and Channelink.
• High school diploma or equivalent certification.

Responsibilities

• Provide service support via phone to self-directed brokerage clients and Financial Advisor accounts, escalating complex issues as needed.
• Develop product knowledge and continuously improve client service skills.
• Research account and transaction records to resolve discrepancies and provide documentation.
• Conduct outbound client calls for follow-up and resolution of inquiries.
• Assist clients with investment forms, transfers, and distributions.
• Answer inquiries related to tax documents, trade confirmations, and monthly statements.
• Serve as primary contact for questions about the Digital Investment platform (WealthScape currently).
• Refer opportunities to internal advisory teams when aligned with client needs.
• Maintain knowledge of industry regulations related to FINRA requirements.
• Advocate for the client while balancing risk.

Skills

Written & verbal communication

Customer service

Phone-based support

Problem solving

Education

High school diploma or equivalent

Tools

WealthScape

Advisor Desktop

Cashiering

SNAP

Channelink

Job description

Truist in Charlotte, NC is seeking a Brokerage Service Representative to join our Investment Client Care team on-site. This role supports self-directed brokerage clients and Financial Advisor accounts by answering inquiries with professionalism and accuracy, while helping clients move funds and complete forms.

You will research account records, handle transfers, and provide documentation on client activity, with outbound follow-up calls as needed, and maintain knowledge of FINRA regulations.