Brokerage Client Care Specialist

Truist; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accidental death and dismemberment

Tax-preferred savings accounts

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist Financial Corporation is seeking a Brokerage Service Representative to support Self-Directed and CAC clients via phone as part of the Investment Client Care team. The role is on-site with location options in Charlotte, NC; Orlando, FL; and Atlanta, GA, focusing on timely, accurate client service for brokerage accounts.

You will handle inquiries, process forms and transfers, and maintain regulatory knowledge while collaborating with financial advisors to support client outcomes.

Qualifications

• FINRA Series 7 & Series 63 or 66 required; may obtain during employment
• Proficient written and verbal communication
• Proficient with basic computer applications (Microsoft Office)
• Two+ years of call center or high-volume environment
• Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, Channelink
• High school diploma or equivalent certification

Responsibilities

• Provide service support via phone to self-directed brokerage clients and advisor accounts
• Develop product knowledge and client service skills
• Research account and transaction records to resolve discrepancies
• Conduct outbound client calls for follow-up and resolution
• Assist clients with investment forms, transfers, and distributions
• Answer questions about tax documents, trade confirmations and statements
• Be the contact for Digital Investment platform questions (WealthScape)
• Refer opportunities to Client Advisory Center when suitable
• Maintain knowledge of FINRA regulations and continuing education
• Advocate for clients while balancing risk

Skills

Written & verbal communication

Microsoft Office

Call center experience

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

WealthScape

Advisor Desktop

Cashiering

SNAP

Channelink

Job description

Truist Financial Corporation is seeking a Brokerage Service Representative to support Self-Directed and CAC clients via phone as part of the Investment Client Care team. The role is on-site with location options in Charlotte, NC; Orlando, FL; and Atlanta, GA, focusing on timely, accurate client service for brokerage accounts.

You will handle inquiries, process forms and transfers, and maintain regulatory knowledge while collaborating with financial advisors to support client outcomes.