Enrollment & Correspondence Specialist II

Paycom - ATS; Orange (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Paycom - ATS in Orange, CA is seeking an Enrollment Representative I to handle CaliforniaChoice enrollments. You will review forms, communicate with clients by phone, and prepare written correspondence in a fast-paced environment.

Responsibilities include reviewing documents, obtaining missing information, updating Pegasus/Doc-Link, and ensuring timely processing. Strong attention to detail and English communication are essential for success in this role.

Qualifications

• Minimum 3 years of office or customer service experience.
• Strong written and verbal English communication.
• Typing speed of at least 50 WPM.
• Proficient with MS Office and data entry.

Responsibilities

• Review and process enrollment forms per SOP.
• Compose written correspondence such as memos and letters.
• Place outbound calls to gather missing information.
• Enter comments in Pegasus or Doc-Link.
• Maintain quality and turnaround time standards.

Skills

Customer service

Phone etiquette

Written comm

Attention to detail

Data entry

Microsoft Office

Education

High School Diploma

Tools

Pegasus

Doc-Link

SharePoint

Microsoft Office

Job description

Paycom - ATS in Orange, CA is seeking an Enrollment Representative I to handle CaliforniaChoice enrollments. You will review forms, communicate with clients by phone, and prepare written correspondence in a fast-paced environment.

Responsibilities include reviewing documents, obtaining missing information, updating Pegasus/Doc-Link, and ensuring timely processing. Strong attention to detail and English communication are essential for success in this role.