Customer Service Representative II (4432)

Paycom; Orange (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Paycom in Orange, CA seeks a Customer Service Representative II to assist the team with broker records, licensing, and daily customer support tasks. Responsibilities include handling incoming calls, updating records, and processing payments with attention to accuracy and HIPAA compliance.

The role requires 2+ years in customer service, strong communication, and proficient PC skills (Excel/Word). On-site position with regular attendance emphasized.

Qualifications

• 2+ years in Customer Service/Call Center related field.
• Basic PC skills including Excel and Word.
• Adhere to PHI and HIPAA guidelines.

Responsibilities

• Handle incoming queue calls from customers.
• Assist with broker records setup and maintenance.
• Review and process licensing, changes, and credits.
• Monthly reporting and commission processing.

Skills

Customer service

Phone etiquette

Multitasking

HIPAA compliance

Analytical skills

Written communication

Education

High School Diploma or equivalent

Associate’s degree

Tools

Excel

Word

Job description

# Customer Service Representative II (4432)Orange, CA 92868## OverviewSalary Range$24.00 - $24.00 HourlyPosition TypeSeasonal## Description| | || --- | --- || **Purpose of Position:** | Assist the Team Lead & Supervisor with various projects and duties as follows: * Setting up and maintaining all broker records for W&B Companies * Handle incoming queue calls from customers * Broker licensing – Review, Pending, and Processing * Quality control of broker profiles at group inception * Banking website research, check voiding, and re-issue requests * Set up and maintenance of all direct deposit information * Submitting check requests to A/P for reissue of payments via SharePoint site * Processing Broker of Record changes * Reviewing and processing incoming Broker Levies * Monitor Negative Broker Commissions & Open credit balances. * Monthly reporting, held commissions, expired licenses, missing information, and 542 processing * Month-end Choice Builder commission processing * Process vendor adds and changes for all W&B companies * Monitor department email box and SharePoint site daily * Processing returned mail for all W&B Companies * Document Scanning * Escheatment for all W&B Companies * Commission research based on broker requests * Special projects as assigned. * On-site or remote regular attendance and punctuality are essential functions of the job. * Perform other business tasks or functions as assigned. |## Qualifications| | || --- | --- || **Knowledge, Skills & Abilities Required:** | * Outstanding focus and customer service skills * Maintain HIPAA Compliance * Excellent Phone mannerisms * Ability to multitask; switching from one database to another, answering phones, while inputting sensitive information * Must be an innovative self-starter who is detail-oriented with excellent analytical skills. * Strong oral and written communication skills * High-volume computerized systems experience is preferred. Must have basic PC skills, including Excel and Word. * 2+ years in Customer Service/Call Center related field * Adhere to all PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines. || **Educational Requirements:** | * High School Diploma or equivalent required. * Associate’s degree || **Physical Requirements:** | Must be able to sit for extended periods of time and occasionally stand and walk. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 25 pounds occasionally. |