Broker Support & Communications Specialist

CommunityCare, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

CommunityCare is seeking a Broker Support Liaison to assist Brokers via email and phone, handling billing, eligibility, claims inquiries and benefit verification. You will coordinate with internal teams to deliver timely, accurate responses and maintain member-centric service.

The role emphasizes strong communication, organization, and project management as you build relationships with broker contacts, monitor inquiries, and support client communications.

Qualifications

• High school diploma or equivalent required.
• 3+ years of relevant or progressive experience.
• Minimum two years customer service with direct interactions.
• Customer service & direct customer interaction experience preferred.
• Contact center or medical field experience preferred.
• Health insurance experience preferred.
• Exceptional telephone manner and communication skills.
• Successful completion of Health Care Sanctions background check.

Responsibilities

• Monitor and respond to broker support emails and coordinate with internal teams.
• Answer incoming calls from Brokers/Agents and initiate outgoing calls.
• Develop relationships with broker contacts for information validation.
• Demonstrate project management in client communications and deliverables.
• Maintain highly organized workflows and reference service issues with team.
• Use listening skills to understand needs and provide best solutions.
• Perform other job-related duties as assigned.

Skills

Customer service

Active listening

Telephone etiquette

Time management

Decision making

Microsoft Excel

Cross-functional

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

CommunityCare is seeking a Broker Support Liaison to assist Brokers via email and phone, handling billing, eligibility, claims inquiries and benefit verification. You will coordinate with internal teams to deliver timely, accurate responses and maintain member-centric service.

The role emphasizes strong communication, organization, and project management as you build relationships with broker contacts, monitor inquiries, and support client communications.