Broker Experience Specialist (Remote)

Medica; Minnetonka (MN); On-site; USD 41,000 - 62,000; Full time

Job summary

Medica, a nonprofit health plan, seeks an IFB Broker Experience Representative to support broker partners throughout enrollment, eligibility, and marketing inquiries, ensuring a seamless experience. The role emphasizes resolving operational issues and collaborating with internal teams to maintain strong broker relationships.

The position requires a high school diploma and 2+ years in customer service, health insurance, or broker services, with experience in IFB products.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in customer service, health insurance, or broker services.
• Experience with Individual & Family Business (IFB) products.

Responsibilities

• Serve as the primary resource for broker service inquiries, providing timely and accurate information.
• Triage and resolve questions related to marketing materials and/or enrollment processes.
• Collaborate with internal teams to address and resolve operational issues efficiently.
• Build and maintain strong, positive relationships with broker partners.
• Perform additional duties as assigned to support team and organizational goals.

Skills

Customer service

Health insurance

Broker services

IFB products

Education

High school diploma

Job description

Medica, a nonprofit health plan, seeks an IFB Broker Experience Representative to support broker partners throughout enrollment, eligibility, and marketing inquiries, ensuring a seamless experience. The role emphasizes resolving operational issues and collaborating with internal teams to maintain strong broker relationships.

The position requires a high school diploma and 2+ years in customer service, health insurance, or broker services, with experience in IFB products.