Bridal Alterations Specialist - Fit & Five-Star Service

David; Danbury (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

David’s Bridal is seeking an Alterations Specialist to complete fittings and alterations to high standards while delivering exceptional customer service. You will be part of the store team, working with stylists and management to ensure a flawless shopping experience.

The role emphasizes customer-focused communication, technical alterations expertise, and adherence to brand standards in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store.
• Prior sewing experience required, bridal or special occasion preferred.
• Experience with computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chats, and in person with friendly enthusiasm.
• Use all systems to manage customer flow and deliver five-star service.
• Maintain service levels by being prepared, welcoming, and responsive to needs.
• Assist stylists in closing sales regarding gown fit and customization.
• Inspect garments altered/steamed/pressed for pristine condition before delivery to customer.
• Process transactions accurately at the POS and support cash-wrap activities.
• Maintain alterations room clean and organized and ensure quality control.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Retail experience in apparel store

Sewing experience

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Specialist to complete fittings and alterations to high standards while delivering exceptional customer service. You will be part of the store team, working with stylists and management to ensure a flawless shopping experience.

The role emphasizes customer-focused communication, technical alterations expertise, and adherence to brand standards in a fast-paced retail environment.