Bridal Alterations Specialist: Fit & Finishing Expert

David; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

David’s Bridal is seeking an Alterations Specialist to complete fittings and alterations to high standards, reporting to the Store Manager. The role emphasizes friendly, knowledgeable service and technical expertise within a store team dedicated to the David’s Bridal brand.

The specialist will welcome customers via phone, chat, and in person, manage flow with systems, and ensure five-star service. Experience in sewing and bridal alterations is preferred, with a focus on customer satisfaction and

Qualifications

• Welcomes customers with genuine enthusiasm across channels.
• Delivers five-star customer experience using store systems.
• Maintains service levels and adheres to store checklists.
• Assists in closing sales via gown fit consultations.
• Keeps alterations area clean and organized.

Responsibilities

• Greet customers and resolve questions with product and service information.
• Promote alteration services and customization options.
• Support stylists by advising on gown fit and alterations.
• Process transactions accurately at the cash wrap.
• Maintain high standards of dress and store appearance.
• Manage alterations, fittings, sewing, steaming and pressing per standards.
• Ensure pricing aligns with company guidelines.

Skills

Customer service

Communication

Sewing

Problem solving

Retail experience

Education

High school diploma

1-2 years retail apparel experience

Sewing experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Specialist to complete fittings and alterations to high standards, reporting to the Store Manager. The role emphasizes friendly, knowledgeable service and technical expertise within a store team dedicated to the David’s Bridal brand.

The specialist will welcome customers via phone, chat, and in person, manage flow with systems, and ensure five-star service. Experience in sewing and bridal alterations is preferred, with a focus on customer satisfaction and