Scheduling Coord

Bayfrontstpete; Saint Petersburg (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Orlando Health is seeking a Scheduling Coordinator who will communicate with physicians, patients and departments to schedule, reschedule and cancel tests and procedures.

This role emphasizes accurate scheduling, proactive customer service, data entry, use of scheduling systems, and knowledge of ICD-9/10 and CPT codes, with focus on patient-first service and productivity.

Qualifications

• High school diploma or equivalent required.
• Medical terminology course must be completed within 90 days of hire.
• One year of retail, customer service, or health care experience preferred.

Responsibilities

• Provide scheduling criteria to expedite patient prep and arrival.
• Be proactive with customers by listening and offering alternatives.
• Maintain superb telephone etiquette and professional communication.
• Adhere to patient-first service philosophy in scheduling.
• Use scheduling systems and web-based resources effectively.
• Accurately enter data into computer systems.
• Understand medical needs during screening for appointments.
• Review schedules daily and communicate changes to staff.
• Meet productivity, quality and customer service goals.
• Know ICD-9/ICD-10 and CPT codes as needed.
• Identify and resolve customer service issues.
• Follow appearance policy and maintain regular attendance.

Skills

Customer service

Telephone etiquette

Communication skills

Attention to detail

Education

High school diploma or equivalent

Medical terminology course within 90 days of hire

Tools

Registration systems

Web-based resources

ICD-9/ICD-10/CPT code knowledge

Job description

Position Summary

Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Responsibilities

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Qualifications

Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care.
• Computer experience required.