Scheduling Coord - BREAST SURGERY / Brandon + Wesley Chapel

Florida Medical Clinic Orlando Health; Brandon (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Education assistance

Health benefits

Retirement match

Parental leave

Fertility benefits

Job summary

Florida Medical Clinic Orlando Health is seeking a Scheduling Coordinator for the Breast Surgery department. The role supports scheduling, rescheduling, and cancellations of tests and procedures across multiple sites.

The position requires scheduling experience and a high school diploma, with preferred bilingual ability. This on-site role operates Monday–Friday from 8am–5pm, with occasional travel to Wesley Chapel. Orlando Health offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience.
• Computer experience required.
• Procedure scheduling experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills.
• Understands Orlando Health’s Patient First Philosophy and applies it in scheduling duties.
• Maintains working knowledge of registration, scheduling systems, and web-based resources.
• Uses computers, multi-line phones, printers, and fax machines for scheduling tasks.
• Maintains understanding of medical needs during screening for scheduling appointments.
• Reviews schedules daily and communicates changes to staff.
• Meets departmental productivity, quality and customer service goals.

Skills

Customer service

Telephone etiquette

Communication

Education

High school diploma or equivalent

Medical terminology course

Job description

Florida Medical Clinic Orlando Health

Job Title

Scheduling Coordinator

Schedule Hours

Monday - Friday 8am - 5pm

Department

Breast Surgery

Location

Main office 1721 Brandon Main Street

• This position travels to Wesley Chapel


• MUST HAVE SCHEDULING EXPERIENCE PREFERRED

Bilingual Preferred

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.


• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.


• Financial & Retirement - Up to 5% employer match on retirement contributions.


• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.


• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

What You Will Do

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.


• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.


• Demonstrate superb telephone etiquette, team player attitude and professional communication skills always.


• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy


• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.


• Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.


• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.


• Consistently reviews the schedules daily and communicates all changes to appropriate staff.


• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.


• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.


• Identifies customer service issues and resolves or initiates necessary follow-up.


• Always Adheres to all portions of the Orlando Health Professional Appearance Policy.


• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.


• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.


• Attends departmental meetings/in-services and participates in process improvement initiatives.


• Assume the responsibility for professional growth and development

Qualifications

• High school graduate or equivalent.


• Must complete Orlando Health medical terminology course within 90 days of hire.


• One (1) year of retail, customer service or health care.


• Computer experience required.


• Procedure scheduling experience