Braze CRM QA Specialist — Part-Time, Remote

Seae Ventures; San Francisco (CA); Remote; USD 83.000 - 124.000; Teilzeit

Benefits dieser Stelle

Remote work

Flexible schedule

Zusammenfassung

Tia is seeking a Technical CRM & QA Specialist to ensure reliable lifecycle email and SMS programs using Braze. You will QA canvases, validate Liquid, and troubleshoot, partnering with lifecycle and engineering teams.

This part-time contract role averages about 10 hours per week, with potential to grow as the roadmap evolves. Remote with a flexible schedule, the role focuses on ensuring messages reach the right audiences at the right time, across both email and SMS channels.

Qualifikationen

• Minimum 2 years building and QAing Braze Canvases and campaigns.
• Advanced Liquid scripting skills with conditional logic, arrays and loops.
• Experience with email HTML/CSS, cross-client rendering and SMS requirements.
• Working knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms.
• Experience developing QA checklists and documenting bugs in Jira, Asana, or a similar tool.
• Availability for approximately 10 hours per week, including overlap for meetings.

Aufgaben

• Canvas and campaign QA: test Braze Canvases and campaigns before launch, including audience segments, triggers, branching paths, and entry/exit criteria.
• Personalization and rendering: validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across devices.
• SMS QA: check message content, counts, GSM-7/Unicode, links and opt-out functionality.
• Deployment and monitoring: review targeting, rate limits, frequency caps, and quiet hours; monitor delivery and conversion after launch.
• Automation audits: periodically check active flows to confirm data inputs and messaging are accurate.
• Technical troubleshooting: investigate delivery failures, webhook errors, data syncs, and Braze behavior.
• Bug documentation: write clear, reproducible tickets with steps and fixes for engineering.

Kenntnisse

Braze Canvases

Liquid scripting

Email HTML/CSS

REST APIs & webhooks

QA checklists & bug docs

10 hours/week availability

Tools

Braze

Jobbeschreibung

Tia is seeking a Technical CRM & QA Specialist to ensure reliable lifecycle email and SMS programs using Braze. You will QA canvases, validate Liquid, and troubleshoot, partnering with lifecycle and engineering teams.

This part-time contract role averages about 10 hours per week, with potential to grow as the roadmap evolves. Remote with a flexible schedule, the role focuses on ensuring messages reach the right audiences at the right time, across both email and SMS channels.