Technical CRM & QA Specialist (Braze, Part-Time)

Tia; Scottsdale (AZ); Remote; USD 34.000 - 55.000; Teilzeit

Benefits dieser Stelle

Performance-based bonuses

Work from home opportunities

Health, vision, and dental insurance

Zusammenfassung

Tia is seeking a Technical CRM & QA Specialist to ensure reliable execution of lifecycle email and SMS programs. You will bring Braze expertise to campaign launches, automations, and troubleshooting, while collaborating with lifecycle and engineering teams.

The role focuses on QA for Braze canvases, Liquid logic validation, and technical bug documentation. This is a part-time contract (~10 hours/week) with potential growth as our roadmap evolves.

Qualifikationen

• 2+ years building, QAing, and troubleshooting Braze Canvases and campaigns.
• Braze features like Segmenter, Connected Content, custom attributes/events.
• HTML/CSS email rendering and cross-client validation.
• REST APIs, webhooks, JSON payloads, and CRM data flows.

Aufgaben

• QA Braze Canvases and campaigns before launch, including audience, triggers, and entry/exit criteria.
• Validate Liquid logic, rendering, and fallback handling across clients and devices.
• Review targeting, rate limits, frequency caps, and quiet hours before launch; monitor delivery and conversion.

Kenntnisse

Braze expertise

QA testing

Liquid scripting

JSON & REST APIs

Amplitude/Segment/Snowflake/Redash

SQL basics

Braze canvases troubleshooting

Tools

Braze

Jira

Asana

Jobbeschreibung

• We are looking for a Technical CRM & QA Specialist to support the reliable execution of our lifecycle email and SMS programs. Working with our lifecycle and engineering teams, you will bring deep Braze expertise to campaign launches, active automations, and technical troubleshooting
• You will QA complex Canvases, validate Liquid logic and message rendering, investigate unexpected behavior, and help ensure messages reach the intended audiences at the right time. This is a part-time contract role averaging approximately 10 hours per week, with potential to grow as our roadmap evolves
• Canvas and campaign QA: Test Braze Canvases and campaigns before launch, including audience segments, triggers, branching paths, and entry and exit criteria
• Personalization and rendering: Validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across clients and devices
• SMS QA: Check message content, character counts, GSM-7 and Unicode encoding, shortened links, and opt-out functionality
• Deployment and monitoring: Review targeting, rate limits, frequency caps, and quiet hours before launch. Monitor audience flow, delivery, and conversion tracking after launch
• Automation audits: Periodically check active flows to confirm that data inputs, triggers, and messaging behavior remain accurate
• Technical troubleshooting: Investigate delivery failures, webhook errors, Connected Content issues, data sync discrepancies, and other unexpected Braze behavior
• Bug documentation: Write clear, reproducible tickets with diagnostic steps, relevant context, and recommended fixes for engineering or other partners

Equal opportunity employer

Benefits

• Performance-based bonuses
• Work from home opportunities
• We offer every employee health, vision, and dental insurance (with options for dependents, too). And of course — a free Tia membership!
• Unlimited vacation days: we aim to practice what we preach to our patients by encouraging our employees to take time away from work to recharge
• With donation matching programs and community service days, we work to ensure that as a team we’re giving back

• Availability for approximately 10 hours per week, including light overlap for weekly meetings and launch reviews
• Experience developing QA checklists, diagnosing lifecycle messaging issues, and documenting bugs in Jira, Asana, or a similar tool
• Experience with email HTML and CSS, cross-client rendering, and technical SMS requirements
• At least 2 years of hands-on experience building, QAing, and troubleshooting Braze Canvases and campaigns, including Segmenter, Connected Content, custom attributes, and custom events
• Working knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms
• Advanced Liquid scripting skills, including conditional logic, arrays, loops, and fallback handling
• Experience with Amplitude, Segment, Snowflake, Redash, or similar tools
• Basic SQL skills for validating user profile or event data
• Braze Administrator or Developer certification