Brand & Store Operations Leader - Assistant Manager

Deckers Brands; National Harbor (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

HOKA is seeking an Assistant Store Manager to partner with the Store Manager to drive business results and embody the HOKA Brand values. You will lead a team to achieve sales and customer experience goals across shifts, while managing store operations and security.

You will recruit, hire, and train teammates who can elevate brand awareness and deliver exceptional service in a fast-paced retail environment.

Qualifications

• Two to four years minimum retail store management experience preferred.
• Excellent communication skills and ability to convey the Brand Vision and Mission to your team and customers.
• Excellent organizational skills and ability to coordinate resources to meet goals.
• Fantastic problem-solving skills and ability to work through challenges.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Drive and own key store goals including sales, conversion, NPS, and customer capture.
• Set targets and motivate team members to achieve goals within each shift.
• Ensure operational excellence and prioritise programs that enhance the customer journey.
• Oversee day-to-day operations: training, visual merchandising, opening/closing, asset protection, labor planning, and cash controls.
• Serve as Manager on Duty in the Store Manager’s absence and assist in hiring and training.
• Assist in recruitment, onboarding, and training to drive Brand awareness and service excellence.

Skills

Retail management

Communication skills

Organizational skills

Problem solving

Multitasking

Job description

HOKA is seeking an Assistant Store Manager to partner with the Store Manager to drive business results and embody the HOKA Brand values. You will lead a team to achieve sales and customer experience goals across shifts, while managing store operations and security.

You will recruit, hire, and train teammates who can elevate brand awareness and deliver exceptional service in a fast-paced retail environment.