Brand & Store Lead — Associate Manager

Madewell; Bethesda (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

Madewell in Bethesda, MD is seeking an Associate Manager to lead a store team, driving profitability through genuine customer connections, brand loyalty, and community engagement. You will provide immediate feedback and coaching to maximize team performance and step into other roles to maintain operational excellence.

You will mentor staff, oversee divisions like Visual Merchandising, Operations, HR, and Service & Selling, and ensure outstanding service while achieving sales goals through

Qualifications

• 3+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Scheduling flexibility including nights, weekends and holidays.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Teamwork

Fashion trend awareness

Flexibility

Job description

Madewell in Bethesda, MD is seeking an Associate Manager to lead a store team, driving profitability through genuine customer connections, brand loyalty, and community engagement. You will provide immediate feedback and coaching to maximize team performance and step into other roles to maintain operational excellence.

You will mentor staff, oversee divisions like Visual Merchandising, Operations, HR, and Service & Selling, and ensure outstanding service while achieving sales goals through