Retail Brand Lead: Customer Experience & Operations

Madewell; El Segundo (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on Madewell products

PTO

401(k)

Medical/dental/vision/life insurance

Discounts on entertainment, travel, &

Job summary

Madewell is seeking an Associate Manager to join our leadership team. You’ll help drive profitability by strengthening customer connections, brand loyalty, and community engagement, while coaching teammates to maximize performance and store outcomes.

You’ll share responsibility across departments, lead by example on visual merchandising, operations, and service, and support Store Director with recruiting, training, and development.

Qualifications

• 3+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

Job description

Madewell is seeking an Associate Manager to join our leadership team. You’ll help drive profitability by strengthening customer connections, brand loyalty, and community engagement, while coaching teammates to maximize performance and store outcomes.

You’ll share responsibility across departments, lead by example on visual merchandising, operations, and service, and support Store Director with recruiting, training, and development.