Retail Team Leader & Brand Champion

Madewell; Natick (MA); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Base pay & bonuses

Discount on products

Paid time off

401(k) match

Medical insurance

Lifestyle discounts

Job summary

Madewell is seeking an Associate Manager to join our leadership team in a dynamic retail environment. You’ll drive profitability by building genuine connections with customers, leading teams, and maintaining brand standards across the store.

You will mentor and coach staff, oversee operations, and partner with the Store Director to deliver best-in-class service while supporting a flexible, collaborative workplace. This role requires adaptability and a passion for fashion and customer experience.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

Brand focus

Job description

Madewell is seeking an Associate Manager to join our leadership team in a dynamic retail environment. You’ll drive profitability by building genuine connections with customers, leading teams, and maintaining brand standards across the store.

You will mentor and coach staff, oversee operations, and partner with the Store Director to deliver best-in-class service while supporting a flexible, collaborative workplace. This role requires adaptability and a passion for fashion and customer experience.