Brand Sales Ambassador & Events Lead

Macy's; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador who excels in creating a superior customer experience and driving sales through knowledgeable product recommendations and strong relationship-building. You will collaborate with personal stylists, store leadership, and vendor partners to deliver targeted events and sales initiatives.

The role emphasizes flexibility, teamwork, and a proactive approach to meeting sales and service goals in a fast-paced retail environment.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Flexible availability including days, evenings, weekends and holidays.
• Excellent verbal and written communication and interpersonal skills.
• Self-starter, able to work independently and as part of a team; must have excellent time management skills.
• Comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Retail sales

Customer service

Upselling

Vendor liaison

Tools

POS systems

Job description

Macy's is seeking an Ambassador who excels in creating a superior customer experience and driving sales through knowledgeable product recommendations and strong relationship-building. You will collaborate with personal stylists, store leadership, and vendor partners to deliver targeted events and sales initiatives.

The role emphasizes flexibility, teamwork, and a proactive approach to meeting sales and service goals in a fast-paced retail environment.