Sales Development Representative

Reputation; Arizona; Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off: Flexible PTO

Sick days from day 1

Company holidays

Vision coverage

401k through Fidelity

Parental leave

Disability & life insurance

EAP

PerkSpot discount program

Wellhub Gym Pass

Carrot Fertility support

Omada program

Ladder life insurance

SoFi financial wellbeing

Fetch pet insurance

Spring Health mental health

XP Health eyewear

Rate.com mortgage services discount

Job summary

Reputation in the US market seeks a Sales Development Representative to spearhead top-of-funnel outreach from home in Arizona. You will conduct deep account research, craft insight-led messages, and engage with prospects via email, phone, and social channels.

You will qualify opportunities, collaborate with Account Executives to progress pipeline, and continually refine messaging using performance feedback.

Qualifications

• 1+ years in a customer-facing or sales-related role (SaaS experience a plus).
• Strong written and verbal communication skills.
• Ability to think commercially and prioritize effectively.
• High level of curiosity and learning agility.
• Comfort using AI tools and modern sales technologies.
• Structured, disciplined approach to work and time management.
• Ownership mindset with a bias toward action.
• Experience using Salesforce or other CRM.

Responsibilities

• Conduct deep account and persona research to identify high-potential opportunities.
• Use AI tools and workflows to enhance prospecting, personalization, and productivity.
• Develop insight-led outreach across email, phone, and social channels.
• Qualify inbound and outbound opportunities with a strong focus on business value and fit.
• Partner closely with Account Executives to build and progress pipeline strategically.
• Continuously test and refine messaging based on performance and feedback.
• Maintain accurate and structured data in CRM (e.g. Salesforce).
• Additional duties as assigned.

Skills

Customer-facing

SaaS experience

Written communication

Commercial thinking

AI tools familiarity

Time management

Ownership mindset

CRM (Salesforce)

Job description

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle. Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

The Reputation Sales Development Representative (SDR) holds an important position at the top of the sales funnel for the entire company. The SDR is often our customer’s first experience with Reputation so you will need to be able to make a great first impression to earn the right to qualify our leads and identify what the appropriate next steps should be. Today’s SDR at Reputation operates as a strategic, insight-led operator, combining:

• Deep account research


• AI-powered workflows


• Commercial thinking


• High-quality, relevant outreach

You will be responsible for identifying, engaging, and qualifying high-value opportunities, acting as the first meaningful interaction prospects have with our brand. This role is ideal for individuals who thrive on thinking, learning, and executing with precision, rather than just high activity volume. We hire and develop SDRs based on six core competencies:

• Curiosity – You go beyond surface-level research to deeply understand accounts and buyer challenges


• Coachability – You actively seek feedback and improve quickly


• Consistency – You build disciplined workflows and execute reliably over time


• Commercial Thinking – You prioritize the right accounts and focus on business impact


• Communication Clarity – You craft clear, compelling, and relevant messaging


• Commitment – You take ownership of outcomes and proactively solve problems

How You’ll Shape the Experience

• Conduct deep account and persona research to identify high-potential opportunities


• Use AI tools and workflows to enhance prospecting, personalization, and productivity


• Develop insight-led outreach across email, phone, and social channels


• Qualify inbound and outbound opportunities with a strong focus on business value and fit


• Partner closely with Account Executives to build and progress pipeline strategically


• Continuously test and refine messaging based on performance and feedback


• Maintain accurate and structured data in CRM (e.g. Salesforce)


• Additional duties as assigned

The Skills That Set You Apart

• 1+ years in a customer-facing or sales-related role (SaaS experience a plus, not required)


• Strong written and verbal communication skills


• Ability to think commercially and prioritize effectively


• High level of curiosity and learning agility


• Comfort using (or willingness to learn) AI tools and modern sales technologies


• Structured, disciplined approach to work and time management


• Ownership mindset with a bias toward action


• Experience using Salesforce or other CRM

This role is fully remote in Arizona, allowing you to work from home day-to-day. You’ll collaborate closely with your team virtually through regular meetings, communication tools, and ongoing support to stay connected and successful in your role. We operate as a remote-first organization, with a strong emphasis on:

• Collaboration


• Structured communication


• Continuous learning and coaching

Why Join Reputation

Be part of a modern, AI-driven SaaS company. Develop highly transferable commercial and strategic skills. Work in a culture that values growth, feedback, and performance. Build a strong foundation for a career in sales, marketing, or revenue leadership.

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including:

• Paid Time Off: Flexible PTO for salary paid employees


• Hourly employees accrue PTO based on tenure & receive 5 sick days annually.


• Sick days are available day 1. PTO accrues on a per paycheck basis.


• 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.


• Health and Welfare Benefits Multiple medical and dental plan options, plus 100% company paid vision coverage


• 401k available through Fidelity


• Paid Parental Leave for all eligible employees as of day 1 of employment


• Employer paid short and long term disability and life insurance


• Critical Illness, Accident & Hospital Indemnity insurance


• Employee Assistance Program (EAP)


• Access to a wide variety of perks and wellbeing apps:
  
  
  
  • PerkSpot: Employee discount program
  
  
  • Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
  
  
  • Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
  
  
  • Omada: Virtual prevention and physical therapy program
  
  
  • Ladder: Supplemental life insurance
  
  
  • SoFi: Financial wellbeing platform with 1:1 advice
  
  
  • Fetch: Pet insurance discount program
  
  
  • Spring Health for Guardian: Virtual mental health support
  
  
  • XP Health for Guardian: Virtual eyewear platform
  
  
  • Rate.com: Mortgage services discount program
  
  
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - No 3rd party agency candidates.

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta.

Five Core Values serve as guides for how we work together and how we serve our customers. We know great work can happen anywhere. You’ll have the flexibility of a hybrid schedule, joining us in person typically 2 or 3 days a week (subject to change) and working from home the rest of the week.

Reputation has offices in Scottsdale, AZ, Lehi, UT, San Ramon and San Jose, CA, Hyderabad, India, and Liverpool, UK. The job posting will list the office(s) where a given position is based. Reputation was recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.