Remote Brand Insights & Reputation Manager

Volt; Indianapolis (IN); Remote; USD 60,000 - 70,000; Full time

Job summary

Volt is seeking a Consumer Insights & Reputation Analytics Manager for a well-known music products manufacturer. This fully remote, direct-hire role collaborates with Marketing, Customer Service, Product, Sales, and Leadership to monitor brand conversations, drive social listening strategies, and deliver actionable insights.

Ideal candidates will have 4+ years in community management or brand reputation, strong experience with sentiment analysis, and proficiency with tools like Brandwatch,

Qualifications

• 4+ years in community management or brand reputation.
• Experience with social listening and sentiment analysis.
• Proven ability to collaborate with Marketing, Customer Service, Product, and Sales.

Responsibilities

• Monitor brand conversations and customer sentiment across Reddit, forums, YouTube, Instagram, Facebook, product reviews, retailer websites, and other online communities.
• Develop and implement social listening and brand reputation strategies for the company.
• Identify recurring customer concerns, product issues, misconceptions, and emerging trends before they escape.
• Engage directly with customers and musicians to answer questions, provide support, resolve concerns, and share accurate information.
• Create proactive initiatives to improve brand perception and address persistent or outdated customer perceptions.
• Collaborate with Marketing, Social Media, Customer Service, Product Development, Quality Control, and Sales teams to align messaging and resolve issues.
• Analyze customer feedback and online discussions to deliver actionable insights and recommendations.
• Identify opportunities for employees, artists, product experts, and brand advocates to participate in community conversations.
• Build and maintain relationships with moderators, forum administrators, community leaders, creators, and influencers.
• Assist in developing FAQs, educational content, videos, technical resources, and other customer support materials.
• Track brand sentiment metrics and establish benchmarks to measure changes in customer perception.
• Prepare regular reports on sentiment trends, customer feedback, competitive activity, emerging issues, and engagement opportunities.
• Develop escalation processes for product, customer service, legal, PR, and other high-priority issues.
• Ensure all online interactions remain authentic, transparent, helpful, and aligned with each brand's voice and values.

Skills

Community management

Brand reputation

Social listening

Sentiment analysis

Cross-functional collaboration

Written communication

Analytics

Leadership

Tools

Brandwatch

Sprinklr

Meltwater

Sprout Social

Talkwalker

Job description

Volt is seeking a Consumer Insights & Reputation Analytics Manager for a well-known music products manufacturer. This fully remote, direct-hire role collaborates with Marketing, Customer Service, Product, Sales, and Leadership to monitor brand conversations, drive social listening strategies, and deliver actionable insights.

Ideal candidates will have 4+ years in community management or brand reputation, strong experience with sentiment analysis, and proficiency with tools like Brandwatch,