Brand Manager: Lead Talent & Customer Experience

Now Optics; Florida; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Life and short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee recognition programs

EAP

Friends and Family discounts

Job summary

Now Optics, operating as Stanton Optical Brand, seeks a Store Brand Manager to lead talent acquisition and development across the store network. You will recruit, train, and coach teams while partnering with Clinical services to deliver excellent patient experiences.

You’ll analyze performance data, maintain brand standards in the lab, and ensure on-time delivery. This role requires strong leadership, adaptability and a customer-first mindset to support our growth and values.

Qualifications

• An associates degree or 2 years of store management experience.
• Preferred ABO/NCLE Certification; willing to earn within the first year.
• Three years of leadership experience in a fast-paced retail environment.
• Ability to communicate effectively with a diverse group of people.
• Ability to multitask, prioritize and adapt to changing business needs.
• Knowledge of talent acquisition, talent development and HR processes.

Responsibilities

• Lead store talent acquisition and development; direct recruiting and training.
• Build strong partnership with Clinical services.
• Analyze reports to ensure staff achieve goals.
• Communicate with Support Center and HR.
• Perform repairs, assemble lenses into frames and edge stock lenses for timely delivery.
• Ensure brand standards in the lab and report issues.
• Track delivery times to patients for 100% compliance.
• Perform other duties as assigned.

Skills

Leadership

Communication

Multitasking

HR processes

Talent acquisition

MS Word

Google Docs

Retail management

Education

Associates degree or 2 years store management experience

Tools

ABO/NCLE Certification

Job description

Now Optics, operating as Stanton Optical Brand, seeks a Store Brand Manager to lead talent acquisition and development across the store network. You will recruit, train, and coach teams while partnering with Clinical services to deliver excellent patient experiences.

You’ll analyze performance data, maintain brand standards in the lab, and ensure on-time delivery. This role requires strong leadership, adaptability and a customer-first mindset to support our growth and values.