Brand Maintenance Service Manager

Stratus; Rolling Meadows (IL); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401k with Employer Contribution

Paid Time Off

Short/Long Term Disability

Commuter Benefits

Education Assistance

Job summary

Stratus is seeking a Service Manager in Rolling Meadows, IL to oversee repair and maintenance work orders from initiation to invoicing. You will serve as the primary contact for customer communications while using ERP tools to streamline processes and drive profitability.

The role emphasizes cross-functional collaboration, attention to detail, and accountability, with a focus on meeting customer expectations and departmental goals in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required; additional college coursework or degree is a plus.
• Minimum of one year of office experience is preferred.
• At least 6+ months of relevant industry or project management experience is desired.

Responsibilities

• Independently manage and prioritize work orders to meet deadlines and performance targets (profitability and SLA metrics).
• Understand each customer's requirements, scope, and processes to ensure service excellence and high satisfaction levels.
• Maintain proactive communication with customers, field partners, self-performing technicians, and internal departments throughout the work order lifecycle.
• Utilize ERP systems and other technology tools to monitor and manage work order status and progress.
• Coordinate with client-required third-party systems and internal support teams to ensure smooth work order progression.
• Review and validate estimating, graphic, and sourcing requests to ensure accuracy and compliance with established procedures.
• Analyze field partner feedback and apply critical thinking to resolve customer issues promptly.
• Participate in internal and external meetings regarding customer accounts, performance analytics, and continuous improvement initiatives.
• Ensure adherence to department policies and procedures while maintaining personal accountability through ongoing training and development.
• Complete all required documentation, including work orders and related paperwork, and manage additional assignments as directed by the Account Manage

Skills

Time management

Organizational skills

Microsoft Office

Excel skills

Communication

Negotiation

Team player

Education

High School Diploma

Tools

ERP systems

Advanced Excel

Job description

Stratus is seeking a Service Manager in Rolling Meadows, IL to oversee repair and maintenance work orders from initiation to invoicing. You will serve as the primary contact for customer communications while using ERP tools to streamline processes and drive profitability.

The role emphasizes cross-functional collaboration, attention to detail, and accountability, with a focus on meeting customer expectations and departmental goals in a fast-paced environment.