Brand Maintenance Service Manager — Client Success & Ops

Stratus; San Antonio, Northern (TX, KY); Hybrid; USD 44,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Contribution

Short/Long Term Disability

Paid Time Off

Career Growth Opportunities

Pet Insurance

Job summary

Stratus in San Antonio, TX seeks a Service Manager to oversee repair and maintenance work orders from initiation to invoicing, ensuring customer expectations are met and profitability is driven. You will be the main point of contact for clients, coordinating with field teams and internal departments to streamline processes.

The role requires strong organizational skills, Excel proficiency, and the ability to work under pressure in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of office experience is preferred.
• At least 6+ months of relevant industry or project management experience is desired.

Responsibilities

• Manage and prioritize work orders to meet deadlines and targets.
• Maintain proactive communication with customers and internal teams.
• Utilize ERP and technology tools to monitor work order status.
• Coordinate with field partners and internal support to ensure smooth progress.
• Review estimates, graphics, and sourcing requests for accuracy.

Skills

Time management

Organizational skills

Microsoft Office

Excel

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

ERP Systems

Job description

Stratus in San Antonio, TX seeks a Service Manager to oversee repair and maintenance work orders from initiation to invoicing, ensuring customer expectations are met and profitability is driven. You will be the main point of contact for clients, coordinating with field teams and internal departments to streamline processes.

The role requires strong organizational skills, Excel proficiency, and the ability to work under pressure in a fast-paced environment.