Service Operations Lead - Tech & Customer Experience

Heritage Tractor Inc.; Mendota (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading equipment service provider in Illinois is seeking an Assistant Service Manager who will lead service technicians and manage the work order lifecycle. This role involves communicating with customers, scheduling jobs, ensuring accurate invoicing, and maintaining a productive work environment. Ideal candidates possess strong organizational skills and a high school diploma. The position offers an opportunity to enhance customer satisfaction and contribute to service department success.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard John Deere applications, Microsoft Office, and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse.
• Physical requirements include lifting at least 10 lbs.

Responsibilities

• Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks.
• Support consistent service department processes that yield high productivity and excellent customer experience.
• Schedule and assign jobs and work areas to employees in the service department.
• Creation of a professionally prepared invoice by reviewing work orders for completeness and accuracy.
• Schedule pick-up and delivery using TMS and ensure proper charging.
• Monitor technician progress on jobs and improve job efficiency.

Skills

Basic knowledge of accounting practices

Ability to use standard John Deere applications

Knowledge of office procedures

General understanding of mechanical/technical terms

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

A leading equipment service provider in Illinois is seeking an Assistant Service Manager who will lead service technicians and manage the work order lifecycle. This role involves communicating with customers, scheduling jobs, ensuring accurate invoicing, and maintaining a productive work environment. Ideal candidates possess strong organizational skills and a high school diploma. The position offers an opportunity to enhance customer satisfaction and contribute to service department success.