Service Operations Specialist

HERITAGE TRACTOR LLC

Brimfield (IL)

On-site

USD 60,000 - 70,000

Full time

14 days+

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Job summary

HERITAGE TRACTOR LLC is seeking an Assistant Service Manager in Brimfield, IL to support daily Service Department operations and deliver excellent customer service. You will coordinate service work, manage the work order process, and assist with scheduling to ensure timely invoicing and satisfied customers.

The role collaborates with technicians and other departments to improve workflow, monitor job progress, and maintain accurate records while upholding safety and quality standards in a

Qualifications

Experience in a service department, dealership, equipment, agricultural, automotive, construction, or related industry preferred.
Experience working with work order management, scheduling, invoicing, or warranty processes preferred.
Basic understanding of accounting principles related to invoicing and service operations.

Responsibilities

Support the Service Manager in maintaining a consistent flow of service work and delivering a high level of customer service.
Coordinate, schedule, and assign service work based on technician skills, availability, and workload.
Monitor the progress of service jobs and help resolve scheduling or workflow issues that may impact efficiency or customer satisfaction.

Skills

Customer service

Administrative

Communication

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

John Deere systems

Dealership management software

Microsoft Office

Job description

The role collaborates with technicians and other departments to improve workflow, monitor job progress, and maintain accurate records while upholding safety and quality standards in a

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