Brand Growth & Success Manager (Hybrid + Equity)

Design Better Podcast; New York (NY); Hybrid; USD 112,000 - 154,000; Full time

Benefits offered by this job

Equity

Benefits

Hybrid work model

Office flexibility

Job summary

Faire is seeking a Brand Success professional to coach a book of ~250 brands and drive revenue on Faire’s wholesale platform. You will engage brands via email, phone, video, and in-person meetings, guiding adoption of Faire Direct, ads, and insider programs to grow sales and streamline operations.

You’ll identify growth opportunities, communicate product updates, and synthesize customer feedback to influence product development while collaborating with support, product, design, and marketing

Qualifications

• Experience: 3-5 years in sales, account management, or business development in a fast-paced environment.
• Customer obsessed: prioritise customer needs and advocate for small businesses.
• Goal-driven: quota-based role with AI-enabled workflows.
• Strong communicator: exceptional listening and clear written/verbal communication.
• Ownership mentality: take initiative, go above and beyond, bias to action.
• Relentlessly resourceful: willing to do whatever it takes to succeed.
• Growth mindset: self-aware with curiosity and openness to feedback.
• Agile and flexible: quick to learn, iterate, and adapt to change.
• Collaborative: work across teams and share best practices.
• Creative problem solving / innovation: develop effective Brand Success strategies.
• Analytical rigor: leverage data to identify insights and drive action.

Responsibilities

• Regularly engage with brands across scaled and 1:1 email, phone, in person, and video calls.
• Owns your book of business + revenue outcomes you’re responsible for driving.
• Develop and manage customer relationships, built on trust and credibility.
• Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition.
• Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership.
• Identify growth opportunities for your brands, and coach them from strategy through execution.
• Communicate new product releases and updates to your accounts.
• Synthesize, measure, and communicate the voice of the customer to provide actionable feedback for product development.
• Collaborate cross-functionally on initiatives to further brand success (support, product, design, marketing).
• Use data, graphs and reports to truth-seek and drive action to beat goals.
• Be relentlessly resourceful and adaptable to ensure Faire’s success.

Skills

Sales

Account management

Business development

Sales tools

Data tools

CRM tools

Communication

Tools

Salesforce

Data visualization software

Call recording tools

Job description

Faire is seeking a Brand Success professional to coach a book of ~250 brands and drive revenue on Faire’s wholesale platform. You will engage brands via email, phone, video, and in-person meetings, guiding adoption of Faire Direct, ads, and insider programs to grow sales and streamline operations.

You’ll identify growth opportunities, communicate product updates, and synthesize customer feedback to influence product development while collaborating with support, product, design, and marketing