Brand-Forward Service Advisor

Rivian Automotive; Franklin (TN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Paid vacation

Medical & dental benefits

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Service Advisor in Tennessee to be the central contact for owners during their service experience. This role requires empathy, organization, and a brand-focused mindset to translate vehicle needs into clear communication and coordinate with the service production team.

The position covers scheduling, estimates, and ensuring a seamless service journey, with opportunities across entry to senior levels and a strong emphasis on hospitality and customer care.

Qualifications

• Customer-facing experience required; hospitality/retail valued.
• Ability to manage service workflow from appointment to handover.
• Translate technician info into clear owner communication.

Responsibilities

• Serve as primary contact for owners and manage the service experience.
• Document concerns and set clear visit expectations.
• Translate technical details into simple owner explanations.

Skills

Customer service

Communication

Organization

English fluency

Scheduling and coordination

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

Mac

Job description

Rivian is seeking a Service Advisor in Tennessee to be the central contact for owners during their service experience. This role requires empathy, organization, and a brand-focused mindset to translate vehicle needs into clear communication and coordinate with the service production team.

The position covers scheduling, estimates, and ensuring a seamless service journey, with opportunities across entry to senior levels and a strong emphasis on hospitality and customer care.