Hospitality-Driven Service Advisor

Rivian; Nashville (TN); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is hiring a Service Advisor in Nashville to be the central contact for owners throughout their service experience. The role emphasizes empathy, organization, and brand focus, coordinating with the service production team for seamless repairs.

This level-agnostic posting spans entry to senior levels, with responsibilities from appointment scheduling to post-visit follow-up, ensuring exceptional customer care and adherence to Rivian standards.

Qualifications

• High School Diploma or GED preferred.
• Must be at least 21 years old.
• Valid driver’s license with clean driving record.

Responsibilities

• Serve as the primary point of contact for Rivian owners, managing service experience from appointment to vehicle handover.
• Translate technical information into clear language for owners and provide status updates.
• Coordinate with Parts and Production teams to ensure aligned service visits and accurate estimates.

Skills

Customer-facing

Communication

Organization

Computer proficiency

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

Mac OS

Job description

Rivian is hiring a Service Advisor in Nashville to be the central contact for owners throughout their service experience. The role emphasizes empathy, organization, and brand focus, coordinating with the service production team for seamless repairs.

This level-agnostic posting spans entry to senior levels, with responsibilities from appointment scheduling to post-visit follow-up, ensuring exceptional customer care and adherence to Rivian standards.