Customer Experience Service Advisor | Hospitality & Tech

Rivian Automotive; Knightdale (NC); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian Automotive in North Carolina seeks a Service Advisor to be the central contact for owners throughout their service journey. The role emphasizes empathy, organization, and brand-aligned customer care, coordinating with the service production team to translate vehicle needs into confident explanations for owners.

The position is level-agnostic, hiring across multiple seniorities. You will manage appointments, updates, estimates, and invoices while ensuring a seamless Rivian service

Qualifications

• High School Diploma or GED preferred.
• Must be 21+ years old.
• Valid driver's license with clean record.
• 40-hour work week including weekends/holidays and varied shifts.
• Proficient with laptops/computers and standard software suites.
• Excellent written and verbal English communication.

Responsibilities

• Be the primary contact for owners, managing the service experience from appointment to handover.
• Listen to owner concerns, document in repair order, and set expectations.
• Translate technician information into clear explanations for owners.
• Provide timely status updates and manage timelines.
• Coordinate with Parts and Production to align service visit.
• Explain estimates and invoices clearly and accurately.
• Uphold Rivian hospitality and brand standards in all interactions.
• Maintain records of communications and repairs; meet metrics.

Skills

Customer service

Communication

Organizational skills

English proficiency

CRM systems

Windows/Mac/Google Workspace

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

Mac

Job description

Rivian Automotive in North Carolina seeks a Service Advisor to be the central contact for owners throughout their service journey. The role emphasizes empathy, organization, and brand-aligned customer care, coordinating with the service production team to translate vehicle needs into confident explanations for owners.

The position is level-agnostic, hiring across multiple seniorities. You will manage appointments, updates, estimates, and invoices while ensuring a seamless Rivian service