Brand Experience Specialist

Gap Inc.; Virginia (MN); On-site; CAD 38,000 - 48,000; Full time

Job summary

Gap Inc. is seeking a customer-service oriented associate to engage with shoppers, educate them about products, and showcase current merchandise, promotions, and events. You will help deliver a premium in-store experience and build brand loyalty while executing store operations efficiently.

As an expert on the brand, you will work with store leadership to meet goals, learn on-the-job procedures, handle complex customer interactions, and continuously improve service quality.

Qualifications

• Has completed job readiness training with Gap Inc's nonprofit partners.
• Effective communicator comfortable using technology to engage customers and team.
• Problem solver focused on continuous improvement and learning.
• Able to handle customer interactions politely and professionally.
• Willing to learn procedures through on-the-job training.

Responsibilities

• Become an expert on brand selling behaviors and use them with every customer.
• Serve as a role model to achieve store priorities with the customer as focal point.
• Support store leadership to collaborate with employees and complete tasks timely.
• Build and share expertise in an assigned specialized area.
• Assist with opening/closing procedures and store operations as needed.
• Listen and ask questions to understand needs and provide service.
• Handle unique or complex customer interactions with professionalism.

Job description

Gap Inc. is seeking a customer-service oriented associate to engage with shoppers, educate them about products, and showcase current merchandise, promotions, and events. You will help deliver a premium in-store experience and build brand loyalty while executing store operations efficiently.

As an expert on the brand, you will work with store leadership to meet goals, learn on-the-job procedures, handle complex customer interactions, and continuously improve service quality.