Brand Experience Specialist — Omnichannel Retail

Gap Inc.; Gloucester (MA); On-site; USD 19,000 - 28,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate to bring our brand to life for customers and provide excellent service across all channels. You’ll educate, inform and inspire customers about products, contributing to brand loyalty and a best-in-class shopping experience.

You will collaborate with leadership to deliver omni-channel service, engage with customers to drive sales, and maintain a neat, efficient store environment while meeting personal and store goals.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communicator

Customer-focused

Retail knowledge

Problem solver

Flexible schedule

Tools

Retail technology

Job description

Gap Inc. is seeking a Brand Associate to bring our brand to life for customers and provide excellent service across all channels. You’ll educate, inform and inspire customers about products, contributing to brand loyalty and a best-in-class shopping experience.

You will collaborate with leadership to deliver omni-channel service, engage with customers to drive sales, and maintain a neat, efficient store environment while meeting personal and store goals.