Brand Experience Specialist

Gap Inc.; United States; On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Gap Inc. Brand Associate position seeks a customer‑focused retail professional to bring the brand to life and deliver an outstanding experience across in-store and omnichannel channels. You will educate customers on loyalty programs, assist with sales, and maintain an organized, welcoming environment.

The role requires strong communication, adaptability, and a passion for retail in a fast-paced setting. Flexibility for varied shifts is expected to support store needs.

Qualifications

• Excellent communication with customers and team.
• Customer-focused retail service mindset.
• Passion for retail in a fast-paced environment.
• Strong problem solving and learning attitude.
• Flexible schedule including holidays, evenings, weekends.
• Comfort with retail technology and processes.
• Able to lift up to 30 lbs and move around store floor.

Responsibilities

• Respect customers and teammates to foster a positive store culture.
• Educate customers about loyalty programs to boost loyalty.
• Engage customers to drive sales via suggestive selling.
• Leverage all omnichannel offerings to enhance the experience.
• Own personal goals aligned with store targets.
• Support sales floor, fitting room, cash wrap, and back-of-house as needed.
• Keep work areas neat, clean, and organized.
• Handle customer interactions and returns courteously.
• Execute operating processes accurately and efficiently.

Skills

Communication

Customer service

Retail experience

Problem solving

Adaptability

Teamwork

Technology familiarity

Job description

Gap Inc. Brand Associate position seeks a customer‑focused retail professional to bring the brand to life and deliver an outstanding experience across in-store and omnichannel channels. You will educate customers on loyalty programs, assist with sales, and maintain an organized, welcoming environment.

The role requires strong communication, adaptability, and a passion for retail in a fast-paced setting. Flexibility for varied shifts is expected to support store needs.