Brand Experience Specialist - Retail Sales & Service

Gap; Byron Township (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

50% discount on regular-priced merch

Paid Time Off

Volunteer up to 5 hours/month

Job summary

Gap is seeking a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will educate, inform, and inspire customers and collaborate with leadership to deliver a best-in-class experience using omni-channel tools.

You’ll engage with customers, promote loyalty programs, and support operations on the sales floor, fitting room, cash wrap, and back of house. Flexibility for a dynamic retail environment is required.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

Gap is seeking a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will educate, inform, and inspire customers and collaborate with leadership to deliver a best-in-class experience using omni-channel tools.

You’ll engage with customers, promote loyalty programs, and support operations on the sales floor, fitting room, cash wrap, and back of house. Flexibility for a dynamic retail environment is required.