Brand Experience Specialist - Retail

Gap; Oxon Hill (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) with match

Employee stock purchase plan

Medical insurance

Job summary

Gap Inc. is seeking a Brand Associate to bring our optimistic American style to life for customers. You’ll educate shoppers about products, provide exceptional service, and use an omni-channel approach to deliver a best-in-class experience.

Work with leadership to meet store goals, participate in loyalty programs, and maintain an organized, welcoming sales floor. Flexible scheduling including holidays and weekends is required.

Qualifications

• Excellent communication with customers and peers.
• Customer-focused service delivery to create exceptional experiences.
• Passion for retail and fast-paced environments.
• Problem solver with a drive for continuous improvement.
• Willingness to work flexible schedules including holidays and weekends.
• Proficient with retail technology and POS systems.
• Lift and move items up to 30 lbs as needed.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communication

Customer service

Retail passion

Problem solving

Flexible schedule

Retail technology

Lifting up to 30 lbs

Tools

POS system

Job description

Gap Inc. is seeking a Brand Associate to bring our optimistic American style to life for customers. You’ll educate shoppers about products, provide exceptional service, and use an omni-channel approach to deliver a best-in-class experience.

Work with leadership to meet store goals, participate in loyalty programs, and maintain an organized, welcoming sales floor. Flexible scheduling including holidays and weekends is required.