Brand Experience Associate — Omnichannel Retail

Gap; Folsom (CA); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan with company match

Employee stock purchase plan

Health, dental, vision and life ins.

Job summary

Gap is looking for a Brand Associate to bring our optimistic American style to life for customers. You will educate customers on products, provide excellent service, and contribute to brand loyalty while collaborating with leadership to deliver an exceptional omnichannel experience.

You will be part of a fast-paced team, promote loyalty programs, and support operations on the floor. The role requires strong communication, adaptability, and a customer-first mindset, with flexibility for evenings,

Qualifications

• Experience in customer service in a retail environment.
• Strong communication and interpersonal skills.
• Willingness to work a flexible schedule including holidays and weekends.
• Able to lift up to 30 lbs and be on the sales floor for extended periods.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail

Problem solving

Flexible schedule

Technology use

Physical stamina

Job description

Gap is looking for a Brand Associate to bring our optimistic American style to life for customers. You will educate customers on products, provide excellent service, and contribute to brand loyalty while collaborating with leadership to deliver an exceptional omnichannel experience.

You will be part of a fast-paced team, promote loyalty programs, and support operations on the floor. The role requires strong communication, adaptability, and a customer-first mindset, with flexibility for evenings,