Brand Experience Service Advisor | Customer Care Leader

Rivian; Miami (FL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Service Advisor in Florida to be the frontline liaison for Rivian owners during service visits, from scheduling to handover. This role emphasizes empathy, organization, and brand-aligned communication to translate vehicle needs into clear guidance.

You will coordinate with service production, parts, and warranty teams, explain estimates, and ensure a seamless, hospitality-driven customer experience. Entry to senior levels considered based on demonstrated service excellence.

Qualifications

• High School Diploma or GED preferred.
• Must be at least 21 years old.
• Valid driver’s license with clean driving record.
• Available for a 40-hour work week, including weekends/holidays.
• Proficient with laptops and modern software suites.
• Excellent written and verbal English.
• Physical ability to lift up to 50 lbs.

Responsibilities

• Serve as primary contact for owners from appointment to handover.
• Listen to owner concerns and document them in the repair order.
• Translate technician notes into clear owner explanations.
• Update owners on vehicle status and timelines.
• Coordinate with Parts and Production teams.
• Prepare and explain estimates and invoices.
• Maintain accurate records of customer communications.
• Uphold Rivian hospitality and brand standards.
• Act as liaison between Service Support Center and local service center.
• Assist in launching new Service Center locations and training.
• Support warranty repairs and regulatory compliance.
• Manage relationships with third-party vendors.
• Interact with customers, families, affiliates, suppliers.

Skills

Customer service

English communication

Organization skills

Computer proficiency

Driver's license

40-hour workweek

Education

High School Diploma or GED

Tools

Windows

Google Workspace

Mac

CRM systems

Job description

Rivian is seeking a Service Advisor in Florida to be the frontline liaison for Rivian owners during service visits, from scheduling to handover. This role emphasizes empathy, organization, and brand-aligned communication to translate vehicle needs into clear guidance.

You will coordinate with service production, parts, and warranty teams, explain estimates, and ensure a seamless, hospitality-driven customer experience. Entry to senior levels considered based on demonstrated service excellence.