Brand Ambassador & Store Lead — Sales & Experience

URBN Urban Outfitters, Inc.; BLOOMINGTON (MN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

URBN Urban Outfitters, Inc. in Bloomington, MN seeks a Key Holder to support store leadership in daily operations and to foster an engaging customer environment. The role focuses on driving sales, brand messaging, and team development.

You will mentor staff, coordinate with shifts, ensure omni‑channel fulfillment, and uphold FP visual standards while delivering exceptional customer service under guidance from management.

Qualifications

• Experience leading a team in a retail environment.
• Proven ability to deliver excellent customer service.
• Comfort with flexible retail hours including nights, weekends and holidays.

Responsibilities

• Acts as a brand ambassador and reflects company values; partners with store leadership to create engaging experiences for FP customers.
• Creates selling initiatives that enhance the customer experience and empowers the team to drive sales through personalized service and styling.
• Delivers a seamless omni‑channel shopping experience through understanding and using store systems.

Skills

Leadership

Team player

Customer service

Job description

URBN Urban Outfitters, Inc. in Bloomington, MN seeks a Key Holder to support store leadership in daily operations and to foster an engaging customer environment. The role focuses on driving sales, brand messaging, and team development.

You will mentor staff, coordinate with shifts, ensure omni‑channel fulfillment, and uphold FP visual standards while delivering exceptional customer service under guidance from management.