Brand Experience Leader — Retail Store Manager

Bath & Body Works; Akron (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k with company match and Associate/

Stock Purchase program with discount

Paid time off and parental leave

Family building benefits

40% merchandise discount

Tuition reimbursement or courses

Job summary

Bath & Body Works in Akron seeks a Brand Experience Leader to develop outstanding associates, deliver exceptional consumer experiences, and positively impact store growth. Store leaders are frontline, brand ambassadors who thrive on connections with customers.

The role emphasizes coaching, talent attraction, and aligning teams to deliver consistent selling and service excellence in a fast-paced retail environment. Must be able to work peak hours, including evenings, weekends, and holidays.

Qualifications

• Proven experience delivering sales, exceptional consumer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the brand experience leadership team.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address consumer experience, vendor relationship, or maintenance issues.
• Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

Skills

Sales experience

Managerial experience

Consumer-first mindset

Customer service

Talent development

Communication skills

Coaching

De-escalation

Physical stamina

Availability for peak days

Education

High school diploma or GED

Job description

Bath & Body Works in Akron seeks a Brand Experience Leader to develop outstanding associates, deliver exceptional consumer experiences, and positively impact store growth. Store leaders are frontline, brand ambassadors who thrive on connections with customers.

The role emphasizes coaching, talent attraction, and aligning teams to deliver consistent selling and service excellence in a fast-paced retail environment. Must be able to work peak hours, including evenings, weekends, and holidays.