Brand Experience Leader | Grow Talent & Customer Joy

Bath & Body Works; North Olmsted (OH); Vor Ort; USD 52.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health insurance

401k with company match

Paid time off

Tuition reimbursement

Zusammenfassung

Bath & Body Works in Ohio (North Olmsted) seeks a Brand Experience Leader to develop outstanding associates, deliver exceptional consumer experiences, and drive growth. Store leaders are frontline, brand ambassadors who connect with consumers and lead teams to execute focused operating plans.

The role emphasizes talent development, coaching, and maximizing sales while maintaining product knowledge and adherence to company standards. Evening/weekend shifts are required.

Qualifikationen

• Proven experience delivering sales, exceptional consumer experience, and operational results in a fast-paced environment.
• 2+ years in a manager role, preferably in a retail setting.
• Able to work peak days including evenings, weekends, and holidays.

Aufgaben

• Attract, hire, develop, inspire, and retain top talent including the brand experience leadership team.
• Set and reinforce clear performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Own and delegate leadership tasks to address consumer experience, vendor relationship, or maintenance issues.
• Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Kenntnisse

Retail leadership

Customer service

Communication

Coaching

Ausbildung

High school diploma or GED

Jobbeschreibung

Bath & Body Works in Ohio (North Olmsted) seeks a Brand Experience Leader to develop outstanding associates, deliver exceptional consumer experiences, and drive growth. Store leaders are frontline, brand ambassadors who connect with consumers and lead teams to execute focused operating plans.

The role emphasizes talent development, coaching, and maximizing sales while maintaining product knowledge and adherence to company standards. Evening/weekend shifts are required.