Brand Experience Lead & Sales Coach

URBN Urban Outfitters, Inc.; Naperville (IL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Naperville seeks a Key Holder to collaborate with store leadership, supervise operations, and create an engaging customer experience that reflects the FP brand. You will drive sales through personalized service, manage daily tasks, and support omni-channel initiatives while upholding safety and policy standards.

The role emphasizes leadership, teamwork, and a willingness to learn and grow within the organization.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Facilitates an energized pace, positivity of the team, management of the daily zone, and driving sales.

Skills

Brand leadership

Team player

Flexible hours

Eagerness to learn

Brand love

Job description

URBN Urban Outfitters, Inc. in Naperville seeks a Key Holder to collaborate with store leadership, supervise operations, and create an engaging customer experience that reflects the FP brand. You will drive sales through personalized service, manage daily tasks, and support omni-channel initiatives while upholding safety and policy standards.

The role emphasizes leadership, teamwork, and a willingness to learn and grow within the organization.