Brand Experience Associate | Fashion Retail

Old Navy; Miami (FL); On-site; USD 12,000 - 16,000; Full time

Benefits offered by this job

Merchandise discount: 50%

Flexible scheduling

Paid time off

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class shopping experience. You will educate customers on products, loyalty programs, and omni-channel services while collaborating with leadership to meet store goals.

The role emphasizes customer-focused service, teamwork, and adaptability in a fast-paced retail environment, with a strong emphasis on welcoming customers and maintaining store standards.

Qualifications

• Must be at least 16 years old and legally authorized to work in the United States.
• Demonstrated ability to provide excellent customer service and effective communication.
• Comfort with standing for extended periods and lifting up to 30 pounds.
• Willingness to learn and use technology tools (mobile devices, apps, registers).

Responsibilities

• Engage customers and deliver exceptional service to build brand loyalty.
• Educate customers about loyalty programs and product features.
• Collaborate with leadership to provide a best-in-class omnichannel shopping experience.
• Assist on the sales floor, fitting room, cash wrap and back-of-house as needed.
• Maintain a neat and organized workspace and process transactions accurately.

Skills

Customer service

Communication skills

Retail knowledge

Team player

Tools

POS system

Mobile apps

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class shopping experience. You will educate customers on products, loyalty programs, and omni-channel services while collaborating with leadership to meet store goals.

The role emphasizes customer-focused service, teamwork, and adaptability in a fast-paced retail environment, with a strong emphasis on welcoming customers and maintaining store standards.