Brand Client Success Leader – Growth & Retention

KickCharge Creative LLC; Washington (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401(k) with company match

Paid time off

Summer Fridays

Dunkin Donut Days

Pizza Thursdays

Job summary

KickCharge Creative is seeking a Brand Client Success Manager to own client relationships and oversee print and design projects, ensuring on-brand delivery and client advocacy.

You will coordinate timelines, budgets, and team resources, measure success, and contribute ideas to grow existing accounts. This role requires strong communication and a collaborative mindset within a fast-paced marketing agency.

Qualifications

• 1–2 years in customer service, account management or project coordination.
• Excellent written and verbal communication, incl. handling difficult conversations.
• Strong critical thinking, sound judgment and prioritization skills.
• Collaborative, team-oriented approach with a growth mindset.

Responsibilities

• Build trusted client relationships and advocate for client best interests.
• Serve as the primary project manager for print and design work, meeting deadlines.
• Communicate project goals and ensure accurate relay to internal teams.
• Monitor quality and close gaps between deliverables and expectations.
• Develop timelines, coordinate resources and manage budgets.
• Identify growth opportunities and contribute to account expansion.

Skills

Client Relationships

Client Communication

Project Oversight

Goal Alignment

Quality Assurance

Timelines & Resource Coordination

Problem Solving

Budget Management

Organization & Documentation

Retention & Growth

Administrative Tasks

Education

Bachelor's Degree

Job description

KickCharge Creative is seeking a Brand Client Success Manager to own client relationships and oversee print and design projects, ensuring on-brand delivery and client advocacy.

You will coordinate timelines, budgets, and team resources, measure success, and contribute ideas to grow existing accounts. This role requires strong communication and a collaborative mindset within a fast-paced marketing agency.