Client Success Manager: Growth & Retention

Testing Site - JPMC; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Chase Media Solutions is seeking an Associate, Client Success Manager in the United States to maximize revenue, growth, and retention through a consultative client experience for brands and agencies on the Chase Offers platform.

You will report to the Client Success Team Lead and work with a team focused on delivering value, managing relationships from onboarding to renewal, and driving performance improvements.

Qualifications

• 2+ years of account management, sales, or other client-facing experience.
• Strong interpersonal and communication skills; able to collaborate across teams and build client trust.
• Strong organization, prioritization, and attention to detail in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other common productivity tools.

Responsibilities

• Build and maintain strong client relationships from onboarding through execution, renewals, and growth conversations.
• Coordinate with cross-functional teams to onboard clients and deliver campaigns on time and with quality.
• Respond to client questions and resolve issues quickly, escalating when needed.
• Understand client goals and identify opportunities to expand solutions and improve performance.
• Monitor campaign performance, share insights, and recommend optimizations to drive results.
• Capture client feedback and partner with internal teams to inform process improvements and product enhancements.

Skills

Account management

Sales

Client-facing

Interpersonal skills

Organization

Attention to detail

Communication

Tools

Excel

PowerPoint

Job description

Chase Media Solutions is seeking an Associate, Client Success Manager in the United States to maximize revenue, growth, and retention through a consultative client experience for brands and agencies on the Chase Offers platform.

You will report to the Client Success Team Lead and work with a team focused on delivering value, managing relationships from onboarding to renewal, and driving performance improvements.